ONLINE BANKING AGREEMENT
Online Banking
This Online Banking Agreement (the "Agreement") applies to your use of our Online Banking Services which permits you to access your account(s) with us via the internet, including Bill Pay and Mobile Banking that are offered as supplemental services to Online Banking. The Agreement applies to all persons that are parties to the accounts. In this Agreement, the terms "you" and "your" refer to each depositor on the account accessible to Online Banking, and the terms "us", "we" and "our" refer to Hatboro Federal Savings (the "Bank"). This Agreement supplements any other agreements you may have with the Bank.
Please read the entire Agreement prior to utilizing Online Banking, including Bill Pay and Mobile Banking. By using these services you acknowledge your receipt and understanding of this Agreement and agree to all of its terms and conditions.
You agree to keep your password safe and to not record, disclose or make the password available to anyone. Anyone who has access to your password will have full access to your accounts and the services you can perform on Online Banking. You have no ability to limit any such person's authority. If anyone uses your password with your permission, you will be responsible for any transactions performed by that person.
Online Banking is available twenty-four (24) hours a day, seven (7) days a week. Any transactions (other than transfers between accounts maintained at the Bank) initiated on a non-business day or on a holiday will be processed the next business day. Our business days are Monday through Friday, excluding holidays.
We will process a funds transfer between accounts maintained at the Bank on the same day as your instruction. If you schedule a transfer for a future date, we will process the transfer on that date if that day is a business day. If the date you request for a future transfer is not a business day, we will process the transaction no later than the next business day.
Transactions conducted via Online Banking, including Bill Pay and Mobile Banking, are subject to all withdrawal and transfer limitations and excess activity charges described in the Bank's Deposit Account Agreements and related disclosures.
Hatboro Federal Savings may periodically introduce new Online Banking services. By using the new services when they become available, you agree to be bound by the terms and conditions concerning these services.
You promise not to use Online Banking or the content or information delivered through Mobile Banking in any way that would be considered illegal.
Services You Can Access Through Online Banking
Error Resolution (Consumer Transactions Only)
Tell us immediately if you believe your password has been lost, stolen or otherwise available to an unauthorized person. Calling us is the best way of minimizing your potential losses. You may contact us by phone, email or in writing (see contact information below). If you tell us within two (2) business days, you can lose no more than $50 if someone used your password without your permission. If you do not tell us within two (2) business days after you have learned of the loss or theft of your password, and we can prove that we could have prevented someone from using your password without your permission, your loss could be as much as $500.
Your Online Banking activity will appear on you periodic statement. Contact us concerning transactions listed on your statement that you did not make or if you need more information about a transaction listed on your statement. We must hear from you no later than sixty (60) days after we sent you the first statement on which the problem or error occurred. If you do not tell us within sixty (60) days of the date we mailed or forwarded electronically a periodic statement to you, you may not get any money you lost after the sixty (60) days if we can show that we could have stopped someone from taking the money if you would have told us in time. When contacting us, please provide the following information:
If the report is made orally, we may require that you send the complaint or question in writing within ten (10) business days of your original contact. We will notify you with the results of the investigation within ten (10) business days and will correct any error promptly. If more time is needed, however, we may take up to forty-five (45) days to investigate a complaint or question. If this occurs, we will credit your account within ten (10) business days for the amount that you think is in error. This will allow you to use the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within ten (10) business days of your original contact, we may not credit your account until the entire investigation is complete.
The ten (10) day period in the preceding paragraph may be extended to twenty (20) business days, if the error involves a transfer to or from the account within thirty (30) days after the first deposit to the account was made. If the error involves an electronic transfer from your account to buy goods or services direct from a merchant, a transfer initiated outside of the United State or a transfer that occurred within thirty (30) days after the first deposit to the account was made, the forty-five (45) day time period to investigate your compliant or question will be extended to ninety (90) days.
Equipment and Technical Requirements
It is your responsibility to acquire the software and/or equipment necessary to use Online Banking, including Bill Pay and Mobile Banking. To access Online Banking and to perform transactions, you must have internet access with a web browser that supports the level of encryption currently used by the Bank. You acknowledge that access to Online Banking, including Bill Pay and Mobile Banking, and the availability of services is at all times conditioned upon the availability of computer services, software and systems used to communicate with the Bank.
Equipment, including personal computers, tablets and mobile devices, with internet capabilities are susceptible to viruses. Customers are responsible for making sure the equipment they are using to access Online Banking, including Bill Pay and Mobile Banking, is protected from and free of viruses, worms, trojan horses, or other similar harmful components (collectively "Viruses"), which could result in damage to programs, files, and/or your equipment or could result in information being intercepted by a third party. The Bank will not be responsible or liable for any indirect, incidental, special or consequential damages that may result from such harmful components being present on your equipment, nor will Hatboro Federal Savings be responsible or liable if sensitive information accessed via our Online Banking services is intercepted by a third party due to any of the viruses residing or being contracted by the customer's equipment at any point or from any source.
HATBORO FEDERAL WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE INCURRED OR SUFFERED BY YOU AS A RESULT, DIRECTLY OR INDIRECTLY, OF ANY FAILURE, INTERRUPTION, SUSPENSION OR TERMINATION OF SUCH SERVICES OR SYSTEMS FOR WHATEVER REASON, INCLUDING BUT NOT LIMITED TO THE ACTS OR OMISSIONS OF THE SERVICE OWNER OR ANY THIRD PARTY.
Indemnification
Unless caused by our intentional misconduct or gross negligence, you agree to indemnify, defend and hold harmless Hatboro Federal Savings, its officers, directors, employees, consultants, agents, service providers and licensors from any and all third party claims, liabilities, damages, expenses and costs caused or arising from (i) a third party claim, dispute, action, or allegation or infringement, misuse, or misappropriation based on information, data files, or otherwise in connection with Online Banking Service; (ii) your violation of any law or right or a third party; or (iii) your use, or use by a third party of our Online Banking Service.
Bill Pay
Bill Pay is a supplemental service to our Online Banking services. To use Bill Pay, you must be enrolled in Online Banking and registered as a Bill Pay user. If you have signed-up for the Bill Pay service, you can pay bills either on an automatic recurring basis or periodically as you request. You will need to designate which qualified account(s) will be used for bill payment.
You will provide us with the name and address of the payee, your account number with that person and any other information we require to properly debit your account with us and credit your account with the payee. Any changes such as account numbers, adding or deleting payees can be entered in the appropriate fields through the Bill Pay section of Online Banking.
Bill payments are processed either through an electronic transmission to the payee or by check mailed to the payee. Electronic transmissions are generally received by the payee within two (2) business days. Payees who receive electronic delivery will receive your payment information, including your account number with the payee through a computer link. All checks are sent through the U.S. Postal Service mail. Payments made with checks are generally received by most payees within five (5) to seven (7) business days.
To help ensure that your payments arrive on time, you must schedule your payments to be paid at least seven (7) business days before the payment due date. This generally allows sufficient time for the payee to receive and post your payment.
You may cancel or change a pending bill payment by selecting the payment and changing or deleting the amount or date of the transaction.
If you tell us in advance to make a regular payment at a regular time out of your account without further action by you (a preauthorized transfer), you can stop these payments by following the procedure in the preceding paragraph. Or you can contact us in time for us to receive your request three (3) business days or more before the payment is scheduled to be made. If you call or email, we may also require you to put your request in writing in a form approved by us and return the form to us within fourteen (14) days after you call or e-mail. We will require that you tell us the exact amount of the debit, the next date the debit is to be made and the exact name of the payee. If you stop a payment of such a preauthorized transfer in accordance with the terms of this Agreement, we will stop the next debit and all subsequent preauthorized payments to that payee.
If you order us to stop a preauthorized transfer three (3) business days or more before the transfer is scheduled, and the stop payment order is made according to the terms and conditions of the account and this Agreement, including the requirement that you give us the exact amount of the debit, the next date the debit is to be made and the exact name of the payee, and we do not do so, we will be liable to you for your losses or damages proximately caused by our failure. But in no case will our liability exceed the amount of the transfer made against your instructions.
If we fail to cancel or stop any funds transfer or bill payment, the payment will stand unless you show us that payment to the payee was unenforceable. If we credit your account after transferring funds over a valid and timely cancellation request, you agree to sign a statement describing the dispute with the payee, to transfer all of your rights against the payee, and to assist us in any legal action taken against that person.
When you schedule a funds transfer or bill payment using Online Banking, you authorize us to withdraw the necessary funds from your account with us. We deduct the amount of your funds transfer or bill payment from your account on the date we process your instructions. Each instruction to us to withdraw or transfer from an account is an order for us to pay from that account at the time or at a later date, if any, indicated in the instructions. We may refuse to make payments if the charge creates an overdraft. If you overdraft your account, you agree to immediately pay us the overdraft amount together with any applicable fees.
If you submit an oral or written stop payment request for a preauthorized payment, we will charge you for each such stop payment order. The charge for stopping payment is identified in our current fee schedule as may be amended from time to time. If you cancel or change any periodic funds transfer or bill payment by completing the appropriate fields from the payment menu, there will be no charge.
You understand that some support and services related to Online Banking are provided by third party vendors and you authorize us to contract with third parties to provide such support and services.
The circumstances under which we may provide information about your accounts to third parties is set forth in our current Privacy Notice posted on our web site.
We may modify, suspend or terminate your privilege of using Online Banking and may withhold approval of any transaction, at any time, without prior notice to you. In the event we terminate online services, we will try to notify you in advance, but are not required to do so. You will be notified as soon as practicable. You may terminate Online Banking at any time by contacting the Bank. Termination shall not affect the rights and obligations of the parties to the transactions made with Online Banking before we had a reasonable time to respond to your termination request. Your termination of your Online Banking will automatically terminate any pending transfers and payments.
Expedited Payments - You may elect to process your bill payment in an expedited manner by electronic transmission. Expedited electronic transmissions are generally received by the payee on the next business day. The delivery time is dependent on the time of day the expedited payment request is made, payee capabilities and other factors. The availability of this function may be limited based upon the capabilities of the payee. You will be provided with an expected delivery date at the time of your request. You are responsible for entering and verifying any information required for expedited payments. A convenience fee will be assessed for all expedited transactions. Due to the inherent need to expedite the payment, payment instructions will be completed immediately upon submission of an expedited payment request. You will not have the ability to edit or cancel the payment instructions after you have confirmed the payment request.
Mobile Banking
Mobile Banking allows you to access account(s) information, use Bill Pay, transfer funds between your accounts and conduct other banking transactions. Mobile Banking is a supplemental service to our Online Banking services. To use Mobile Banking, you must be enrolled in Online Banking and have a web-enabled mobile phone or tablet. Access to mobile banking is provided by the Hatboro Federal Savings' mobile app. The Hatboro Federal mobile app is available on iTunes� and Google Play�. You will use your Online Banking username and password to access mobile banking services.
The following services are available on Mobile Banking:
Security - You agree to take every precaution to ensure the safety, security and integrity of your account and transactions when using Mobile Banking. You agree not to leave your mobile device unattended while logged into Mobile Banking and to log off immediately at the completion of each access by you. Hatboro Federal Savings highly recommends using password protection on your mobile device.
Termination of Account Access - We reserve the right to terminate Mobile Banking, in whole or in part, at any time, with or without cause and without prior notice. We reserve the right to temporarily suspend mobile banking services in situations deemed appropriate by us, in our sole and absolute discretion, including when we believe a breach of system security has occurred or is being attempted. We may consider repeated incorrect attempts to enter your Online Banking ID or password as an indication of an attempted security breach.
Equipment and Software - Hatboro Federal does not guarantee that your mobile device or mobile service plan will be compatible with our Mobile Banking service. You are responsible for understanding the operation and maintenance of your mobile device. We are not responsible for any errors or problems related to your mobile device, mobile provider or mobile internet access. Nor are we responsible for any fees assessed by your mobile provider or internet service provider, or any other outside party. You agree that only your mobile service provider is responsible for its products and services. Accordingly, you agree to resolve any problems with your mobile service provider directly without involving the Bank.
We are not responsible for errors or delays or your inability to access the service caused by your equipment. We are not responsible for the cost of upgrading your equipment to stay current with the services nor are we responsible, under any circumstances, for any damage to your equipment or the data residing thereon.
We do not charge a fee for Mobile Banking, however all other fees associated with your accounts apply. Standard text message rates, data rates and other taxes and additional fees from your mobile device provider may apply when using Mobile Banking. Check with your specific mobile device provider for more information on fees.
Contact Information
Email us at [email protected]Call us at 215-675-4000
Write us at:
Hatboro Federal Savings
221 S. York Road
Hatboro, PA 19040
Be advised that email transmissions are not secure. We strongly discourage you from sending confidential account information to us via email. Hatboro Federal Savings is not responsible for any error or problems of any kind involving your email. At no time will any Bank employee ask for confidential information by email.